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08-05-2022 01:45 PM
Hello, I am hoping someone can help me out. I have been working on this printer for a while and cannot get past the initializing screen. The screen will get stuck between 3% to 89%. I took out all the paper, ink cartages and printer heads. I did all sorts of re booting by unplugging and waiting 60 seconds. To unplugging and holding the power button for 60 seconds. I tried to connect to the printer using USB and Ethernet. Still no luck. Does anyone have any recommendations? I am now thinking it could be a board, but have no idea what to even check for. We had a repair person come and look at the printer and said that it was worth buying a new one. Can someone please help me out?
08-06-2022 04:48 AM
It might be the HDD not loading, that's is a very common issue. The only way to confirm is to replace the HDD with a working one from the same model, you can't just install any HDD it must have an OS and firmware on it for that model.
You can find a replacement HDD on eBay for around 50 US$ from China and they a selling a lot of these.
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08-06-2022 05:06 AM
Here's a link to the service manual:
The LEDs on the back of the printer should help diagnose the issue.
The owner's manual says it can take up to 40 minutes for the printer to do a file check and come to ready status if it hasn't been used for an extended amount of time. If you don't have an owner's manual you can find one here on the HP website. Or google it.
Here's what the owner's manual says:
Automatic file system check
When you turn on the product, you will occasionally see a front panel display similar to the one shown
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
CAUTION: If you turn the product off before the file system check has finished, the file system could
be seriously damaged, making the product's hard disk unusable. In any case, the file system check will
restart from the beginning whenever you turn the product on again.
A file system check is scheduled every 90 days, in order to maintain the hard disk's file system
NOTE: When the product is powered back on, it takes about three minutes to initialize and check
and prepare the printheads. However, it can take up to 40 under some conditions, for example, when
the product has not been used for a long period of time and requires more time to prepare the
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