• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended

Hello, I am hoping someone can help me out. I have been working on this printer for a while and cannot get past the initializing screen. The screen will get stuck between 3% to 89%. I took out all the paper, ink cartages and printer heads. I did all sorts of re booting by unplugging and waiting 60 seconds. To unplugging and holding the power button for 60 seconds. I tried to connect to the printer using USB and Ethernet. Still no luck. Does anyone have any recommendations? I am now thinking it could be a board, but have no idea what to even check for. We had a repair person come and look at the printer and said that it was worth buying a new one. Can someone please help me out?

 

IMG_6243.jpg

3 REPLIES 3
HP Recommended

It might be the HDD not loading, that's is a very common issue. The only way to confirm is to replace the HDD with a working one from the same model, you can't just install any HDD it must have an OS and firmware on it for that model.

 

You can find a replacement HDD on eBay for around 50 US$ from China and they a selling a lot of these.




My profile on LinkedIn

HP Recommended

Can you describe the status of the LED's on the back of the printer?

I don't work for HP....I just repair their printers.
HP Recommended

Here's a link to the service manual:

 

https://www.laserexpressinc.com/manuals/HP/hp-dsj-t790-t1300-z5400-t2300-service-manual.pdf

The LEDs on the back of the printer should help diagnose the issue.

 

The owner's manual says it can take up to 40 minutes for the printer to do a file check and come to ready status if it hasn't been used for an extended amount of time.  If you don't have an owner's manual you can find one here on the HP website.  Or google it.

Here's what the owner's manual says:

 

Automatic file system check
When you turn on the product, you will occasionally see a front panel display similar to the one shown
below.
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
CAUTION: If you turn the product off before the file system check has finished, the file system could
be seriously damaged, making the product's hard disk unusable. In any case, the file system check will
restart from the beginning whenever you turn the product on again.
A file system check is scheduled every 90 days, in order to maintain the hard disk's file system
integrity.
NOTE: When the product is powered back on, it takes about three minutes to initialize and check
and prepare the printheads. However, it can take up to 40 under some conditions, for example, when
the product has not been used for a long period of time and requires more time to prepare the
printheads.

I don't work for HP....I just repair their printers.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.