• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎08-27-2021 04:05 AM

HP Recommended
Product: Designjet T2530
Operating System: Microsoft Windows 10 (64-bit)

Hello.

I have a big problem with my HP plotter.

 

From the last few days he report that an brand new gray cartridge is empty, just after 4-5 seconds i insert him in the Ink Supply Station. First i thought the cartridge it may be the problem  so i sent him back an receive another new one, but the problem persist.  I use original only HP cartridges, not compatible.

I reset the printer, clean the ink supply station, clean the contacts ... etc.

Nothing change, same problem.

 

Unfortunately the plotter is no longer under warranty.

If anyone has any idea, it would help me a lot!

 

Thank you, an I apologize for my English.

Category:
1 REPLY 1

‎08-30-2021 08:26 AM

HP Recommended

Hi @Despec 

 

As per that description the issue could be with the ink supply station, first at all make sure that the printer is running the latest firmware if not update it with the most current version at hp.com and then to determine if the printer's ink supply station is failing you need to reach the diagnostics menu to run its test.

I will suggest you contacting HP and to report the ink cartridge rejection and they should help you with this because the cartridge has its own warranty.

I am an HP employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.