cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
YahyaMemeh
New member
2 1 0 0
Message 1 of 5
391
Flag Post

Solved!

HP Designjet T520 Printer Preference Problem - Windows 7

HP Recommended
HP DesignJet T520-24 in
Microsoft Windows 7 (32-bit)

Hello everyone:

I'm trying to install HP Designjet T520 on a Windows 7x32 bit (SP1:7601) ..

I got a problem opening Printer Preferences, when I Click on printer Preferences; an empty screen shows up and immediately fade away in a second.

Also, HP tools such as HP DesignJet Utility can't recognize the printer, it just shows the printer name with "USB" in connection field.

I'm thinking about a driver problem. However, the installation of the driver do not give any trouble while installing

I tried to use the full driver (about 1.1 GB from HP website) one time , and installing the printer using .inf using windows "Add Printer" another time, I got the same problems both times

I offline installed .netframework 4.5.2 (required for the driver) and I tried offline .netframework 4.7, nothing changed

Note: I tried to install the driver for Windows 10 x64 and everything worked well, my problem is on windows 7 x32

 

Many thanks for help in advanced

1 ACCEPTED SOLUTION

Accepted Solutions
HarryCR
Level 5
Level 5
216 215 16 23
Message 2 of 5
Flag Post
HP Recommended

Hello @YahyaMemeh 

 

Because Windows 7 is no longer supported by Microsoft I cannot guarantee you that it will work fine, did you try both drivers? at hp.com there is the basic HPGL2 one from 2018 I will suggest you using it because the PCL3 is version 4 and maybe doesn't work well under Windows 7.

I am an HP employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
HarryCR
Level 5
Level 5
216 215 16 23
Message 2 of 5
Flag Post
HP Recommended

Hello @YahyaMemeh 

 

Because Windows 7 is no longer supported by Microsoft I cannot guarantee you that it will work fine, did you try both drivers? at hp.com there is the basic HPGL2 one from 2018 I will suggest you using it because the PCL3 is version 4 and maybe doesn't work well under Windows 7.

I am an HP employee
Was this reply helpful? Yes No
rubensanchez01
Level 4
130 115 1 6
Message 3 of 5
Flag Post
HP Recommended

windows 7 is fine for hp designjet printers, myself using it 64bit   pcl driver everyday   .I like better than Windows 8, 10 etc.

you should try :

on windows 7 printer menu,   remove all  hp printers..    restart  ...   if you see windows found new printer & could

not install ... which means    printer driver was not install properly....

 

first download the right driver , right version for your model,  unzip    .... then go to printer
property,     change setting..... update driver..... point it to the directory where you store the

right download driver.....it should install correctly by now....

 

if you use the hp utility ??   you should uninstall  it ,    the restart windows & reinstall hp utility again....

myself encounter same problem on my Z3200 44" always.....

 

after you use the preference, make sure click     apply      .....ok...

 

for reference only ..

 

 

Was this reply helpful? Yes No
YahyaMemeh
Author
New member
2 1 0 0
Message 4 of 5
Flag Post
HP Recommended

Thanks a lot.

I tried basic HPGL2 and it opens the printer preferences, but one of my ink cartridge was empty and need to be replaced so I need some time to order a new one to test the printer well with this driver.

Once I get the ink I will retry again, if any problems appear, I will ask for Help

Till that time thanks a lot for the help.

Was this reply helpful? Yes No
HarryCR
Level 5
Level 5
216 215 16 23
Message 5 of 5
Flag Post
HP Recommended

Hello @YahyaMemeh 

 

More than glad to help you.

 

Regards.

I am an HP employee
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation