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‎07-17-2025 06:18 PM

HP Recommended

I have a HP Designjet T630 and continue to have issues with paper jamming. I have used various rolls of paper ( plotter paper, vinyl adhesive, canvas) and intermittently have the same issue over and over again. At times printer works perfectly fine but once it starts to jam it even has issues loading the roll.  Paper seems to get stuck in the middle of the front roller while loading roll. I have cleaned printer extensively.  I changed the cutter tool to make sure it wasn't that. Next ideas for resolution would be much appreciated. 

2 people had the same question
1 REPLY 1

‎10-24-2025 11:44 PM

HP Recommended

Hello Jessicah24 ,

Thank you for reaching out. Regarding your query HP Designjet T630 Paper Jamming Issues that you’re experiencing.


Kindly review the instructions as below :

- please share more details about both printer and ink cartridges

- we recommend both printer and ink cartridges to be HP only

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/lv-en/drivers/hp-designjet-t630-printer-series/33508840

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

 

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
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