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‎08-19-2022 10:29 AM

HP Recommended
Product: HP DesignJet Z3200 44-in PostScript Photo Printer

Hope You guys can assist.  I bought a used Z3200PS.  After I got the printer serviced, (new belt) and cleaned, I got a 79:04 error.  I went to the forums and read "change the formatter” did that.. now getting the 01.0.10 error.  Then I read change Main PCA .. did that and no change.  Put the old formatter back and got a 79:04 error.  Put the new formatter back to get a 01.0.10 error.  Then I read change PrintMech.. did that, and no change.  The old formatter gets 79:04, new formatter gets 01.0.10.  After I opened the right side for access to the printmech i noticed it was REV B.  My formatters are REV A and my printer model is Q6719A. 

20220818_135434 7904 error.jpg20220818_135527.jpg

I went to the part surfer site and collected the information for the printer.  The parts list for the printer is here: https://docs.google.com/spreadsheets/d/1jM6zB4eaRI2mWSKWcCmd-jfOAKXpOLXNjd6Z7i9gGjo/edit?usp=sharing

Looks like the printer does have a Rev B printmech (see Row 2).  The formatter part number is Q6718-60047.  Looks like the ones (See photos) I have does not match exactly.  It's kinda crazy that the board that I purchased the printer with and the new one are the same part number.  I also noticed the SW revision on the Hard drives are different.  I wonder if this is why i get different error codes.  I get the 79:04 with the 1st drive (the blue dot), 01.0.10 error with the 2nd one.

 

with the 2nd one. 20220818_145440.jpg20220818_145449.jpg

Checking to see if anyone has any suggestions.  Already spent more time and $$$$ than i should have.  Willing to try one thing more before a drive to the Dump.

 

Category:
2 REPLIES 2

‎08-19-2022 02:50 PM

HP Recommended

some parts are permanently linked to a machine once installed and cannot be moved to another device. If you purchased a used board that might be part of the problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-21-2022 11:10 AM

HP Recommended

Yeah. knew that. I was told that I purchased new unused boards.  I could have been lied to though.  They were in sealed bags.. so I assumed they were legit.  Is there any way to reinitialize these cards?  Also On the formatter which part contains the "pairing" information? The card or the  hard drive.

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