• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎04-18-2021 02:45 AM

HP Recommended
Product: Designjet t120
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm trying to update the firmware of a Designjet T120 plotter however none of the methods described online are working.  It needs the update so it will accept new ink cartridges.

 

Using the USB update tool fails with a message "Queue not installed, please install queue"

 

I've tried updating using the DesignJet Utility.  It says that it has uploaded the firmware to the printer and then printer will restart to finish installing it but it never restarts.

 

I've tried updating via the web interface but Web Services isn't enabled and it gets stuck forever when trying to register/enable it.

 

What else can I try?  Without the update we can't replace the ink so the printer is useless.

 

Current firmware version is: AXP2CN1543BR

The version available to download is: AXP2CN2022AR

 

Is the difference between these versions too big?

Category:
3 people had the same question
1 REPLY 1

‎04-20-2021 08:47 AM

HP Recommended

Hello @DannyG11 

 

Can you please tell me what version of printer do you have?, making sure about the printer's version you will know if the firmware that you tried installing is the correct one.

I am an HP employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.