Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎02-02-2023 11:50 AM

HP Recommended

This is to reply to an older post by BrianDom that has been locked, I hope he sees this. 

I just had this exact issue, the file could not be printed, and I found out I had a .png file. 

It allowed a .jpg to go through just fine. 

 

Hope this helps

 

Original thread: https://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-Digital-Press/Unable-to-print-from-HP-...

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.