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This is to reply to an older post by BrianDom that has been locked, I hope he sees this. 

I just had this exact issue, the file could not be printed, and I found out I had a .png file. 

It allowed a .jpg to go through just fine. 

 

Hope this helps

 

Original thread: https://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-Digital-Press/Unable-to-print-from-HP-...

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