• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎07-25-2022 10:23 AM - edited ‎07-25-2022 10:31 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Just got back from vacation and the machine shows an error code of 03.20:01 

 

I have restarted it several times, and even unplugged it from the back for a few minutes and no changes.

1 REPLY 1

‎07-26-2022 12:54 AM

HP Recommended

According user guide:

Code: 03.20:01

- Description: Air Curtain and Printzone Heaters Control PCA with no voltage detected

- Causes: Main PSU to Air Curtain and Printzone Heaters Control PCA.

- Remedy: Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Main PSU to Air Curtain and Printzone Heaters Control PCA Cable. 2. Replace Air Curtain and Printzone Heaters Control PCA. 3. Replace Main PSU (very low probability).

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.