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‎07-25-2022 10:23 AM - edited ‎07-25-2022 10:31 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Just got back from vacation and the machine shows an error code of 03.20:01 

 

I have restarted it several times, and even unplugged it from the back for a few minutes and no changes.

1 REPLY 1

‎07-26-2022 12:54 AM

HP Recommended

According user guide:

Code: 03.20:01

- Description: Air Curtain and Printzone Heaters Control PCA with no voltage detected

- Causes: Main PSU to Air Curtain and Printzone Heaters Control PCA.

- Remedy: Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Main PSU to Air Curtain and Printzone Heaters Control PCA Cable. 2. Replace Air Curtain and Printzone Heaters Control PCA. 3. Replace Main PSU (very low probability).

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