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smlunatick
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HP OfficeJet Pro 7740 -- images automatically enlarged at print time

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HP OfficeJet Pro 7740 Large format all in one
Microsoft Windows 10 (64-bit)

I am helping to solve a problem with this printer.  Whenever an email that contains a small image is printed, the image itself appear to be enlarged so as to print the full page.  However, the image is cut down to be with-in the original image size.  I do not know where to look at correcting this?

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Raj1788
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@smlunatick

Welcome to the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Are you facing the same issue while printing from the computer?

Try printing from a different application.

 

Let's try changing print settings.

 

By default, ePrint uses the following print settings.

  • Print quality: Normal

  • Print color: Full color

  • Paper size for emails: Letter or A4

  • Paper size for image attachments: 101.6 x 152.4 mm (4 x 6 in)

  • Number of prints: 1

  • Paper orientation: Identical to the original document

  • 1-sided printing

For eligible printers, additional preferences are available when you add your printer to HP Connected. Go to Setting Up an HP Connected Account for steps to set up the account. Once added, click My Printers to change the settings.

  • Print in color or monochrome

  • Select plain or photo paper

  • Enable 2-sided (duplex) printing

ePrint preferences on HP Connected

 

Click on this link: https://support.hp.com/in-en/document/c03721293 for your reference.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

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