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‎01-27-2020 02:33 PM

HP Recommended
Product: DELL laptop model unknown
Operating System: Microsoft Windows 10 (64-bit)

Initially, it was offline (fixed), then has a queue problem (cleared), then a paper jamb (no such jamb).  I've given up on chat with a robot. 

1 REPLY 1

‎01-30-2020 12:51 PM

HP Recommended

@Grampy2,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that there is paper jam error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/us-en/product/hp-officejet-7110-wide-format-eprinter-series-h812/5153794/docu...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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