• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Microsoft Windows Server 2019

I configured the plotter on windows server 2019, but when I printed the test page, it didn't come out. It works if I mapped direct with IP address.

2 REPLIES 2
HP Recommended

Does the test print work from the server? Driver mis-match between work station and server? I have seen some cases where the work station winds up with a Microsoft IPP driver and not the HP driver,

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I am having this same problem with our T1600. The problem started November 16th for us and when checking through the firmware update settings it was set to "Download new firmware automatically" and it installed CYCLOPSNEPTUNE_08_22_11.1 on November 16.

 

I created a case number with HP #[Personal Information Removed] and the agent resolved the ticket saying that we shouldn't roll back the firmware unless absolutely necessary. I've tried all different drivers on the print server but nothing is making a difference and the firmware is the only thing I can think of that would have changed.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.