HP SmartTracker issues with network printers

[brfr_2005]

we recently setup an HP DesignJet XL 3600 on our print server and pushed it to client machines. We installed and configured the HP SmartTracker server + client. 

When we print to the network printer, it connects to the HP add-on but never prompts for project code. The job will sit in the queue on the actual printer until we release it.

If we install the printer locally, using the same drivers (PS3), it connects to the HP add-on software, asks for project code, and works as expected.

Any idea why this wouldn't be working for network added printers?

[Dragon-Fur]

@brfr_2005 

This printer type and software is outside of my area of expertise.

That said, the printer model you describe does not appear to be in the list of supported products for this software.

?  I might have missed something, of course.

References to help you connect to the Support services for this product and supported product line...

HP SmartTracker software

Contact a sales expert

and

HP Pagewide XL Large Format Printers​  

Click Products

Click "Connect with us"

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP DesignJet XL 3600 Multifunction Printer series 

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[brfr_2005]

The printer adds and is detected by the SmartTracker software with no problems. It reports and tracks fine as long as we print to the LOCAL printer not the network one.

[Dragon-Fur]

@brfr_2005 

Right. 

I do not have personal expertise with the products.

Unfortunate.

If you cannot get help from the references / support site - perhaps someone in the Community with actual experience with this product and software will get back to you.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"