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‎07-10-2021 12:32 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP1.JPG

 

We have updated the firmware, but it gets to here and wont finish sending data / freezing here.

 

Checked the computer and the printer both and they show connectivity between them

 

Hooked up VIA USB

 

Windows 10 Pro x64

 

This is a screen shot from the event log

strikerepo_0-1625898718575.png

 

Category:
1 REPLY 1

‎07-10-2021 07:44 PM

HP Recommended

If i were in your position, I would try to connect via network and see if that makes a difference. The error almost sounds like driver installation corrupted.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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