cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
BillJames1800
Level 1
4 3 1 0
Message 1 of 6
350
Flag Post

Solved!

HP T130 24-in cartridge incompatable

HP Recommended
HP T130 24-in
Microsoft Windows 10 (64-bit)

I own an HP T130 24 - in printer. I have just replaced a 711 black cartridge with a 711B black cartridge and I am getting a message saying it is not accepted by the printer. The original 711 black cartridge that came with the printer is no longer available.

I have updated the driver bit still no luck. Any ideas what the problem is?

Thanks.

Bill

1 ACCEPTED SOLUTION

Accepted Solutions
BillJames1800
Author
Level 1
4 3 1 0
Message 6 of 6
Flag Post
HP Recommended

After much mucking about I connected my printer through my phone hotspot and downloaded the firmware update as you suggested. All works now. I could not do it through my PC.

Thanks for your help.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5
Valsimot
Level 12
Level 12
6,318 6,301 751 1,058
Message 2 of 6
Flag Post
HP Recommended

Where did you get a 711B cartridge? The ink cartridges are globally regionalised and the 711B is probably not for your region.




My profile on LinkedIn

Was this reply helpful? Yes No
BillJames1800
Author
Level 1
4 3 1 0
Message 3 of 6
Flag Post
HP Recommended

Thanks for your reply Valsimot.

I bought it through a stationary store in Margaret River, Western Australia. They ordered it in for me.

I phoned the supplier of the printer and they said it was the right cartridge and something about the region and updating my software.

Bill

 

Was this reply helpful? Yes No
Valsimot
Level 12
Level 12
6,318 6,301 751 1,058
Message 4 of 6
Flag Post
HP Recommended

If you bought it locally then it's probably the right one. You will need to check the printers firmware if the printer doesn't accept the cartridge then nothing regarding software can fix it.

 

If you are getting a message on the printer screen something like: This cartridge is not intended to be used in your product then it's probably a region issue. Other messages like cartridge not recognised could be just a defective new cartridge.




My profile on LinkedIn

Was this reply helpful? Yes No
BillJames1800
Author
Level 1
4 3 1 0
Message 5 of 6
Flag Post
HP Recommended

Thanks again Valsimot. The message is something like this cartridge is not intended to be used in your product . I will check the printer's firmware.

Bill

Was this reply helpful? Yes No
BillJames1800
Author
Level 1
4 3 1 0
Message 6 of 6
Flag Post
HP Recommended

After much mucking about I connected my printer through my phone hotspot and downloaded the firmware update as you suggested. All works now. I could not do it through my PC.

Thanks for your help.

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation