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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Dougl-sU99
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HP T2600DR - need to clear job accounting counts each billing cycle

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T2600DR
macOS 10.12 Sierra

Hello, we recently upgraded from an HP T2530PS to a new T2600DR.  The T2530 had a relatively simple browser interface for exporting and clearing job accounting counts.  However, the T2600 does not appear to include a way to clear the counts.  The result is that every billing cycle we'll need to export larger and larger export files and delete the old ones before we can get a new count.  Eventually counts could exceed the printer's maximum.  This seems like an obvious oversight.  Does anyone know if there's a way to clear the counts?  Thank you!

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Repairatrooper
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Based on the user manual http://h10032.www1.hp.com/ctg/Manual/c06366594 there does not appear to be a way to delete data. this might have been an oversight or error. The best course of action would be to open a case with HP Tech Support. If people do this, engineering does not get feedback and updates and fixes for this oversight will never happen.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Repairatrooper
Level 13
Level 13
9,257 9,112 965 2,761
Message 2 of 4
Flag Post
HP Recommended

Based on the user manual http://h10032.www1.hp.com/ctg/Manual/c06366594 there does not appear to be a way to delete data. this might have been an oversight or error. The best course of action would be to open a case with HP Tech Support. If people do this, engineering does not get feedback and updates and fixes for this oversight will never happen.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Dougl-sU99
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Thank you.  I created a case with HP Tech Support.

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Dougl-sU99
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I created a case with HP Support and received a followup phone call.  I actually don't know how I could have missed this, but while you cannot reset the accounting codes counts, there is an option to select the start and end dates for the export.  Under Usage/Accounting instead of selecting "Number of last jobs to show" select "Date" and enter the appropriate dates.  This solves my issue.  Thanks.

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