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- HP T2600DR - need to clear job accounting counts each billin...

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09-03-2021 12:06 PM
Hello, we recently upgraded from an HP T2530PS to a new T2600DR. The T2530 had a relatively simple browser interface for exporting and clearing job accounting counts. However, the T2600 does not appear to include a way to clear the counts. The result is that every billing cycle we'll need to export larger and larger export files and delete the old ones before we can get a new count. Eventually counts could exceed the printer's maximum. This seems like an obvious oversight. Does anyone know if there's a way to clear the counts? Thank you!
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09-04-2021 12:23 AM
Based on the user manual http://h10032.www1.hp.com/ctg/Manual/c06366594 there does not appear to be a way to delete data. this might have been an oversight or error. The best course of action would be to open a case with HP Tech Support. If people do this, engineering does not get feedback and updates and fixes for this oversight will never happen.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-04-2021 12:23 AM
Based on the user manual http://h10032.www1.hp.com/ctg/Manual/c06366594 there does not appear to be a way to delete data. this might have been an oversight or error. The best course of action would be to open a case with HP Tech Support. If people do this, engineering does not get feedback and updates and fixes for this oversight will never happen.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-07-2021 11:08 AM
I created a case with HP Support and received a followup phone call. I actually don't know how I could have missed this, but while you cannot reset the accounting codes counts, there is an option to select the start and end dates for the export. Under Usage/Accounting instead of selecting "Number of last jobs to show" select "Date" and enter the appropriate dates. This solves my issue. Thanks.