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08-25-2022 04:16 AM - last edited on 08-25-2022 06:37 AM by JessikaV
Printer suddenly not printing correctly - cartridges all showing they have over half the ink left, colours not printing and black ink is wet and runny. Have replaced black cartridge but still same issue. Printer is just 2.5 years old.
08-25-2022 07:37 AM
Is there excess ink on the carriage of the printer? Open the printhead access door and look for signs of ink. I have seen a few cases of printheads leaking and requiring replacement. You can also remove the printhead and examine it for signs of ink where it should not be.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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