HP Z3100 02.1:10 error

[jasonmiamifl]

here it is , see red arrows. I have another z3200 with 79:04 error, even no print, no paper load & when carriage box move to left & error came up, I could not fix it for over 6 months.

Now I realized might be the same 02.1:10 error instead.

[davidzuts]

I could be off  base here but I do not think the carriage bushing missing will not cause the original error report in this thread. Most times if the carriage bushing is missing you will get the 86:01 where the carriage hits on the side as it tries to move since it is sitting to low in front since the carriage bushing helps raise the front of the carriage to the correct height. Jason I think you caused the original poster to think the carriage bushing is the issue when it is not. The error relates to an electrical problem with the main board reading the carriage which is caused by a bad or incorrect connection of the trailing cable or an actual issue with the board on the carriage assembly.

[jasonmiamifl]

David: 
thanks for your hints. My Z3200ps 44" had been working flawlessly for over 5 months. Then all of sudden it stopped & error o2.1:10.

When I opened the right cover & the rear bushing I clued & taped completely broken, which made me think  it is the origin of problem. Then I replaced another broken one I glued & very harden & no flexibility like the new original . error still

remain.

I bought 2 brand new one & coming from Hong Kong. Will see..

I did a carriage box test & mostly were pass till asked me to remove the pens ?  I did not know what are the pens ( printheads ?? ) I just press enter ,       then it failed. I will do other tests also.

[IrelandM]

Hi everyone,

''The error relates to an electrical problem with the main board reading the carriage which is caused by a bad or incorrect connection of the trailing cable or an actual issue with the board on the carriage assembly''.

I read the carrige bushing affects the height of the printer heads to the paper and keeps them from scratching across the media the main reason I posted was the 02.1:10 error but the carriage bushing was also broken on my own HP Z3100 which seems to be a common problem.

Could you explain the electrical problems associated with the main board or a bad or incorrect connection to the trailing cable / carriage assembly.

I also read that the  02.1:10 error could mean the replacement of the complete carrige assembly was this what you are referring to mainly in your post.

Regards

[IrelandM]

Hi everyone,

I  just replaced the Carriage Bushing but unfortunately this has not resolved the 02.1:10 error.

Again could anyone from HP enlighten me and others as to the possible cause of this error.

Regards 

[bagahner]

If you don't have a manual, here is the 02.1 error.

System Error: 02.1:YZ

Problem

Description:

Problem with the Carriage PCA.

Corrective Action: Try the following:

Switch the Power OFF from the back of the Printer and disconnect the

Power cord. Reconnect the power cord and power On the Printer.

Check that the Trailing Cable is not damaged.

Check that the Trailing Cable is correctly connected between the Main

PCA and Carriage PCA.

If the System Error continues, replace the Trailing Cable and Carriage

PCA Cover.

If the System Error continues, replace the Carriage PCA.

If the System Error continues, replace the Main PCA..

Replace the Carriage Assembly.

[davidzuts]

What I thought would happen has. The carriage bushing issue confused this complete thread. To the original poster your issue never concerned the carriage bushing but as the poster above has listed has to do with communication with the carriage assembly and main pca. The one thing that was not answered here before is when you changed the belt did you remove the trailing cable from the carriage assembly or did you leave it attached and remove the carriage assembly and trailing cable at the same time. We need to know this since if you removed the trailing cable from the carriage assembly, odds are you may have not gotten a good connection when you connected it back. It is not easy and has to be done correctly. Attached are pages from the service manual which shows the correct way to attach the trailing cable to the carriage assembly. This only applies if you disconnected the trailing cable at the carriage side.

[IrelandM]

Hi davidzuts,

I did not remove the trailing cable from the carriage assembly any cables that were removed where to the left hand side of the printer looking from the front.

I checked the trailing cable assembly and its connectors which seem to be fine.

Could the ZIF cables to the left hand side of the printer cause the 02.1:10 error all were inserted correctly as far as i know when resembling.

On Reading the post before yourself by ''bagahner'' he posted 

If the System Error continues, replace the Trailing Cable and Carriage

PCA Cover.

If the System Error continues, replace the Carriage PCA.

If the System Error continues, replace the Main PCA..

Replace the Carriage Assembly.

What area could be the most probable and would you know the part numbers that may be required.

Regards

[jasonmiamifl]

Finally this weekend I have free time & worked on this Z3200ps with 02.1:10.

after I replaced the little part Q5669-60687, also I added little lubricant on

the plastic below (   I pressed it & it was up & down little )

it worked first time... then when I loaded paper & error 79:04.

after reboot, same 02.1:10 again...

back to square one...

[davidzuts]

Jason as I posted above I knew the carriage bushing was not the issue period. The next item would be the carriage pca. Now before you replace it I would just access it like I am going to replace it and remove all the connectors to the pca and then put all the connectors back and see what happens. I could be wrong but you may be able to access the connections by just removing the right cover after making sure the carriage is unlocated and then removing the tube assembly at the carriage side.