• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎10-07-2020 11:26 AM

HP Recommended
Product: Hp designjet 500
Operating System: Microsoft Windows 10 in S Mode

Hello, please please someone help! 

 

 

So i have a second hand HP DESIGNJET 500 printer, i have bought a brand new hp laptop. I have connected a usb from the printer to my computer, the computer installs the printer but states the driver is unavailable, i have tried downloading a driver from hp website, which goes into downloads and i can unzip the files ect. But still does not recognise it and when i click on the file downloaded it takes me to the app store!  I have tried adding the printer through ip address and when iWhat am i doing wrong here ? 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2020 02:33 PM

HP Recommended

Hello Andr-1611, 

 

Thank you for your reply! Would any of the other drivers work on windows 10? And do you have any suggestions on what to do? 

 

Thank you 

 

Robert 

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎10-07-2020 02:20 PM

HP Recommended

Hello @Robert-pem ,
Welcome to the HP Support Community!

 

I am sorry, but your DesingJet is not supported under Win 10, Please read here HP Printers - Windows 10 Compatible Printers 

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

German community:
created 11,631 posts + generated 1,114 solutions + received 1,654 kudos

 

 

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎10-07-2020 02:33 PM

HP Recommended

Hello Andr-1611, 

 

Thank you for your reply! Would any of the other drivers work on windows 10? And do you have any suggestions on what to do? 

 

Thank you 

 

Robert 

Was this reply helpful? Yes No

‎10-07-2020 02:55 PM

HP Recommended

Hi Robert,

 

the best and only option is to use an older computer with Windows 7 or Windows 8.1.


Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎10-07-2020 04:17 PM

HP Recommended

Thank you so much for your reply again, 

What if i was to uninstall windows 10 and revert back to win 8.1 ? Would this be compatible? Its just because ive just spent £1000 on two new computers. So thinking of any solution. 

 

Thank you 

 

Robert 

Was this reply helpful? Yes No

‎10-07-2020 04:23 PM

HP Recommended

Hello, just been reading another thread that you commented on,

But for Win10 the UPD driver is available.

Here: Install the HP Designjet Universal Print Driver (UPD) (Windows 10)  

 

Would this not work me, i seen you posted it about ho designjet

Was this reply helpful? Yes No

‎10-08-2020 02:28 PM

HP Recommended

No, see here: HP Designjet 500 Series Printers - Product Specifications 

And the next problem is your Windows 10 in S-Mode!

 

Take a look here HP DesignJet 500 Printer series


Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎10-08-2020 03:18 PM

HP Recommended

Thank you once again for your help! 

 

Can I just ask if i was to uninstall windows 10 and install windows 8.1 would this then work? 

And also what is this s mode and what issues

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.