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‎05-14-2024 04:51 PM - last edited on ‎05-14-2024 05:48 PM by Retired

HP Recommended
Product: HP DesignJet T520 36-in Printer

Good afternoon! I have a question for a technical specialist. When you turn on the HP designjet T520 36in plotter (serial [Personal Information Removed] serv ID:28252), an error message is reported: "One or more cartridges are damaged (Cyan). Remove and install the new cartridges." Some of the installed cartridges are non-original. The plotter worked with such a set of cartridges, but now it began to report an error, pointing to the cyan cartridge. The non-original cyan cartridge was replaced with the original one, but the error did not go away. Please inform us about the possible causes of the malfunction.

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1 REPLY 1

‎05-14-2024 04:57 PM

HP Recommended

Ink on the contacts either on the printhead or the cartridge would be the first thing to check.

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