• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎05-02-2022 11:31 AM - last edited on ‎05-06-2022 11:24 AM by Retired

HP Recommended
Product: HP DesignJet Z9+dr 44-in PostScript Printer with V-Trimmer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I recently had a user no longer able to print to a HP DesignJet Z9+ PostScript 44in Printer. Figured a windows update broke it so I uninstalled and reinstalled the driver however the install process seems to stop about half way into it. 

 

The user is trying to get this page to appear while doing the printer properties through adobe DC: 

 

hpprintereditpage.PNG

 

Which should be the HP Print preview software, however whenever I try to install the: HP DesignJet and PageWide XL Windows Printer Driver installer  or the: HP Print Preview

 

It gets about this far and just stops after this green bar gets to the end: 

 

hpinstall.PNG

 

I checked the task manger and it did show this running: 

 

hpdriver.PNG

 

After awhile of nothing happening, I ended all the driver tasks and tried the install process to the same results.  I've redownloaded the driver software as well, thinking it might have been a bad download, but still didn't help. 

 

I can get a driver onto the pc from a network install, but it still won't install the HP preview to properly edit the printing document. I'm stump on what it could be, I've disabled AV, restarted the PC, but nothing seems to get it to install. Anyone have any ideas? Thanks in advance. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.