• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎03-05-2020 06:57 AM

HP Recommended
Product: HP Designjet t7100
Operating System: Other

Sometimes when my HP Designjet t7100 starts it gets stuck on the screen below, then I have to restart it sometimes until it finally starts normal, this has been going since December 2019. Anyone has a clue about what may be the issue? Thanks!

unnamed.jpg

LINE 62
INFO-DESCRIPTION unavailableFusion: Cpu0 assert in thread: tRpc0Cpu0Port00 internal 6J.

7 REPLIES 7

‎03-08-2020 11:47 PM

HP Recommended

03:10 is a power supply error...never seen it like this before though..

Was this reply helpful? Yes No

‎04-20-2020 02:26 AM

HP Recommended

Hello,

 

Can you share with me the LED status of the power supply and the Formatter (mainboard), it will be better if you took a photo of it. (rear side of the plotter )

 

 

 

 

I am an HP Employee.
Was this reply helpful? Yes No

‎04-20-2020 05:27 AM

HP Recommended

Hi, thanks for your help. See the photos bellow, I don't know why the site turns them upside down. You can download and rotate them in windows photo viewer.3.jpg2.jpg1.jpg

Was this reply helpful? Yes No

‎04-20-2020 05:34 AM

HP Recommended

Hi,

 

can you send it through https://wetransfer.com/ 

I am an HP Employee.
Was this reply helpful? Yes No

‎04-20-2020 07:35 AM

HP Recommended

https://we.tl/t-5ELXCoL2S6

Was this reply helpful? Yes No

‎04-20-2020 07:44 AM

HP Recommended

Hi ,

 

its a PrintMech PCA  issue, you can try to reseat it  (all cables  ) if failed it needs a replacement.

I am an HP Employee.
Was this reply helpful? Yes No

‎04-20-2020 07:49 AM

HP Recommended

Thanks, I'm gonna try that.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.