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‎03-05-2020 06:57 AM

HP Recommended
Product: HP Designjet t7100
Operating System: Other

Sometimes when my HP Designjet t7100 starts it gets stuck on the screen below, then I have to restart it sometimes until it finally starts normal, this has been going since December 2019. Anyone has a clue about what may be the issue? Thanks!

unnamed.jpg

LINE 62
INFO-DESCRIPTION unavailableFusion: Cpu0 assert in thread: tRpc0Cpu0Port00 internal 6J.

7 REPLIES 7

‎03-08-2020 11:47 PM

HP Recommended

03:10 is a power supply error...never seen it like this before though..

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‎04-20-2020 02:26 AM

HP Recommended

Hello,

 

Can you share with me the LED status of the power supply and the Formatter (mainboard), it will be better if you took a photo of it. (rear side of the plotter )

 

 

 

 

I am an HP Employee.
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‎04-20-2020 05:27 AM

HP Recommended

Hi, thanks for your help. See the photos bellow, I don't know why the site turns them upside down. You can download and rotate them in windows photo viewer.3.jpg2.jpg1.jpg

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‎04-20-2020 05:34 AM

HP Recommended

Hi,

 

can you send it through https://wetransfer.com/ 

I am an HP Employee.
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‎04-20-2020 07:35 AM

HP Recommended

https://we.tl/t-5ELXCoL2S6

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‎04-20-2020 07:44 AM

HP Recommended

Hi ,

 

its a PrintMech PCA  issue, you can try to reseat it  (all cables  ) if failed it needs a replacement.

I am an HP Employee.
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‎04-20-2020 07:49 AM

HP Recommended

Thanks, I'm gonna try that.

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