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‎09-15-2019 04:15 PM

HP Recommended
Product: HP8170 All-in-One printer

HP8710 printer has error code after software update. Error code B89F8384.  Have powered off the machine for 3 minutes, held the power button down as was described in other community posts. When the printer is powered back on I just have a blue screen with the error code.  The print heads don't move and the scanner bed doesn't light up when powering on.

1 person had the same question
1 REPLY 1

‎09-18-2019 11:07 AM

HP Recommended

@InTheRain, Welcome to HP Support Community!

 

Refer to the document HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays for details.

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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