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‎06-01-2023 09:16 AM

HP Recommended
Product: HP DesignJet T2530
Operating System: Microsoft Windows 10 (64-bit)

Following the instructions to the T, the printer simply will not accept a single sheet.  https://support.hp.com/lv-en/document/c04078486 

 

The paper is always rejected and because the paper wasn't properly aligned to the blue line.  I tried to load paper very carefully more than a dozen times, and using several different sheet sizes.  If printer is simply too finicky to accept the paper alignment, and it doesn't have any mechanisms to help the user align the paper carefully enough. 

 

Has anyone had success?  What was your technique?  Does HP have any more help on this beyond the instructions in the link above?  

Category:
4 REPLIES 4

‎06-01-2023 12:39 PM

HP Recommended

I have seen issues with ink collecting on the line sensor on this model due to leaking printhead. Is your firmware up to date?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-01-2023 12:56 PM

HP Recommended

I have a new printhead and haven't seen any  signs if leaking,  Do you think that a leaking printhead can cause the sheet loading to malfunction?  I don't know about the firmware.  I suppose that it couldn't hurt to update.

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‎06-01-2023 03:15 PM

HP Recommended

Did you replace because of a leak? The issue with the printhead is ink gets transferred onto the line sensor.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-01-2023 03:34 PM

HP Recommended

Copy that.  Thank you.  I hadn't noticed any signs of ink transfer.  I just replaced it because the machine alerted me that it was ready for replacement.

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