Hi can someone help me please or advise me as ive got a blue screen B87E43CC on my T520 designjet

[Mac236]

Hello please can someone help me or advise me as I've got a HP T520 Designjet and the screen has gone blue and a code has come up B87E43CC

[BeemerBiker]

From Google's AI:

HP error code "B87E43CC" typically indicates a problem with the printer's internal communication system, often related to a faulty printhead or carriage assembly, and usually requires professional service to diagnose and repair. [1, 2, 3]

What to do when you see this error: [2, 3, 4]

• Check for obvious issues: [2, 3, 4]
  • Cartridge installation: Ensure all ink cartridges are correctly installed and not damaged. [2, 3, 4]
  • Paper jam: Check for any paper jams in the paper path and clear them carefully. [3]
  • Printer connection: Verify that the printer is properly connected to your computer and powered on. [3, 5]
• Restart the printer: Turn off the printer completely, wait a few seconds, and then turn it back on. [1, 5]
• Contact HP Support: Since this error code is usually a sign of a hardware problem, reach out to HP customer support for further troubleshooting steps or to arrange a repair service. [1, 2, 3]

Possible causes of B87E43CC error: [2, 3]

• Faulty printhead: The printhead might be malfunctioning, causing communication errors with the printer. [2, 3]
• Carriage assembly issues: A problem with the carriage mechanism that moves the printhead across the paper could be causing the error. [3]
• Internal wiring issues: Damaged or loose internal wiring within the printer may be disrupting communication. [1, 2, 3]
• Firmware corruption: In rare cases, outdated or corrupted printer firmware could lead to this error. [1, 2, 3]

Generative AI is experimental.

[1] https://support.hp.com/us-en/document/bpp03771

[2] https://www.internet-ink.com/blog/printers/2019-11-25-hp-error-codes-and-how-to-fix-them

[3] https://support.hp.com/gb-en/document/ish_2040935-1816767-16

[4] https://smartink.pro/us/blog-how-to-fix-hp-printer-cartridge-problems/

[5] https://support.hp.com/ee-en/document/ish_2026537-1681507-16

Unplug from wall, press power power on switch 2-3 times, wait 60 seconds and plug back in.

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

[Repairatrooper]

In most cases this is caused by a failed firmware stick which sits on the formatter board. You can purchase it through the HP Parts Store. It might be a bad formatter but in most cases it is the part listed below.


Part you need is CQ890-67105