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‎03-31-2023 03:48 AM

HP Recommended
Product: DF1010

How can I EXPORT pictures from my HP digital photo frame df1010. Frame is reading USB flash drives. Does not apear as separate drive once connected to PC via USB cable. 

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3 REPLIES 3

‎03-31-2023 10:27 AM

HP Recommended

Likely the drive that the internal memory is being assigned is already used by another device. You need to use the disk manager built into windows to assign a different drive letter. This will be different depending on version of windows.

For Win11: control panel>Windows Tools>Computer Management>Disk management. Right click on the drive and then select change drive letter and paths and select a different drive letter for the internal memory of the picture frame

Repairatrooper_0-1680279962457.png

This information taken from the user guide for your product:

Repairatrooper_1-1680280012660.png

http://h10032.www1.hp.com/ctg/Manual/c02949445.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-03-2023 06:37 AM

HP Recommended

Thank you. Unfortunately issue is still not solved. I tried to connect DPF to 2 PC (one with single drive) and  HP_DPF is not available. Also tried to amend drive's letters (except C:) but it doesn't help. Additionally tried two different UCB cables, also unsuccessfully with all USB ports on PCs.

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‎04-03-2023 10:24 AM

HP Recommended

Does the PC acknowledge when you connect the frame via usb? If the USB port is bad likely you are out of luck as there does not appear to be a way to transfer from internal memory to a card inserted.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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