Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
1 0 0 0
Message 1 of 2
Flag Post

How do I reset Web password?

HP Recommended
HP DesignJet Z9-44
Microsoft Windows 10 (64-bit)

Brand new Designjet Z9+ printer. Brand new user to large format printers.


Thought I needed to set a password from the printer's IP address web page. Set it and then it required me to enter it to do anything. This was 2 seconds later and the password and username would not work?? Now I can't do anything on the brand new Designjet Z9-44 until I get it reset? 


I am open to removing it for now if that is possible.  What are my options? or who do I contact to have it reset? 


I am new to this so I don't even know if the web page is the same as the EWS password I see in the posts here in the "Community"???


If a solution is to reset to factory settings for the Designjet Z9-44 how do I do that? is that the only solution? Will I have to have support come out and reset the entire printer for us again?? because I am not sure what it resets?


Thank you!


Level 13
Level 13
8,588 8,486 891 2,601
Message 2 of 2
Flag Post
HP Recommended

You need to perform a reset on the printer. I am sending you a private message with the instructions, check the envelop top right next to your name.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation