• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Deskjet 3755

How to Clean the Scanner Glass/Head of a Deskjet 3755?  My wife scanned a document that had small part of white-out that was not dried and when we scan, all of our scans have a solid line down the middle.  Thanks for any advice.  

1 REPLY 1
HP Recommended

Hi,

You may try calibrating the scanner and check, however actual cleaning cannot be done for such a scanner.

 

Try following these steps to calibrate:

https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/1126203...

 

IF that doens't help contact HP Support in your country to get teh printer services or replaced if applicable and if a such is covered by its warranty terms:

https://support.hp.com/us-en/contact-hp/product/HP-DeskJet-3700-All-in-One-Printer-series/8954253/mo...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.