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HP Recommended
HP DesignJet T2530
Microsoft Windows 10 (64-bit)

Hello Community,

From last few months not able to print most of the files (DMG,PDF and JPG) getting error (file cannot be printed: File format is not supported supported file formats: JPEG,TIFF,HP-GL/2,CALS/G4) i reinstall drives multiple time windows 10 version 1903.

 

Kind regards,

23 REPLIES 23
HP Recommended

Is your printer a PostScript printer? You can tell by checking the model number on the data plate located on the back side of the printer. L2Y25A is Non PostScript and L2Y26A is PostScript. Which driver are you installing?

HP Recommended

I found on local back  plate  Product no: L2Y25A ,L2Y26A i downloaded from Hp website mention below the link.
https://support.hp.com/us-en/drivers/selfservice/closure/hp-designjet-t2530-multifunction-printer-se... 

 

Kind regards,

HP Recommended

Dear Semaphore,

 

Could you help me to fix the issue.

 

Kind regards,

Younus.

HP Recommended

Hello,

 

can you share the service plot?

I am an HP Employee.
HP Recommended

Dear Ouccema,

 

Thanks for your response  I not able to find the attachment file tap please guide me how to attachment.

 

 

 

 

HP Recommended

If your printer shows L2Y25A on the back then it is not a PostScript printer and you will not be able to print PDF's. What is the firmware version of your printer? You can get it by tapping the printer icon.

HP Recommended

Hello,

 

Can you use the https://wetransfer.com/ 

I am an HP Employee.
HP Recommended

Dear Semaphore,

Please see the mention below.
Firmware version   MRY 06 00 06 1

 

Kind regards,

Younus.

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