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Hp DesignJet T520 Paper Mismatch Issue

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Hp DesignJet T520
Microsoft Windows 10 (64-bit)

I am having a problem Printing to a DesignJet T520 Plotter. We are having problem with an A1 excel dosument.


The Document page size is set to A1 landscape. When we try to print the doument we get a paper mismatch error like this



These are the settings we are using on the printer queue and Excel.


Neuways Remote Support_Richard - OEG_2018-09-10_3.pngNeuways Remote Support_Richard - OEG_2018-09-10_1.pngNeuways Remote Support_Richard - OEG_2018-09-10_2.png


It looks like it is trying to print the width of the document across the printers short edge.


What are we doing wrong? 







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Are you printing from a roll or on a sheet?


The printer has measured paper size to be 608 mm that is not A1. How old is the printer is it dirty from the inside, if you have dirty line sensor ( that sensor is used to measure paper with) he might be troubling you.





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Hi,  Thanks for contact with HP Support Forum.


At first update the latest firmware through HP DesignJet Printer Utility.


Driver and Firmware:


N.B: Firmware Rev. depands on your printer last digit on Part Number like: CQ890A/B/C



Once complete the firmware update, then try to settings like below (Just change the Paper Size):


Please choose your requirements wise paper size and follow like below setup.


a.jpg1st Partb.jpg2nd Part


I hope that answers will support to concern adequately. Let me know! Good luck 

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