cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
LUCJANJONAK
Level 2
20 19 1 5
Message 1 of 4
277
Flag Post

Hp Designjet 4500 error 38:01

HP Recommended
4500
Microsoft Windows 7 (32-bit)

Hello
i installed the disc on my hp designjet 4500 and it worked. does not let me install the second roll.
seems to be hard for the hp 4000 and not for 4500.
attached photo says impossible to install accessory.
how to solve the problem?

 

s-l1600.jpg

3 REPLIES 3
D Hook
Level 7
997 536 39 119
Message 2 of 4
Flag Post
HP Recommended

Here's how the service manual describes that error code:

 

38.1:01
Problem
Description:
Media jam in between the printer and the accessory.
Corrective
Action:
Try the following:
􀂄 Remove any media jammed in the Printer or Stacker and restart the
printer.
􀂄 Perform the Stacker Test ⇒ Page 4-65.
􀂄 Perform the Media Drive Test ⇒ Page 4-12

 

You might have a paper jam between the roll 1 and roll 2.   Or elsewhere in the paper path.

 

If not, you might have the wrong hard drive for that printer.  Repairtrooper might have a part number for the correct hard drive.  Only one I found in the service manual was Q1271-60751.  You can google that part number and see what all comes up and the description for the hard drive.  The part number is usually printed on the hard drive somewhere.  Is this a PS model or non-PS?

 

Did the printer originally come with the Roll 2 already installed?  Is the cable attached in the back of the printer for the roll 2 drive?  Does the old hard drive work at all?  Is it useable for trouble shooting?

 

I have three of these printers but haven't come across this error except when paper gets jammed somewhere.  But I've never had to replace a hard drive either.

Was this reply helpful? Yes No
LUCJANJONAK
Author
Level 2
20 19 1 5
Message 3 of 4
Flag Post
HP Recommended

 

 

Hello 

This not the 38.1:01

You can"t read?

Was this reply helpful? Yes No
D Hook
Level 7
997 536 39 119
Message 4 of 4
Flag Post
HP Recommended

I'm happy to report that yes, I can read.  I read the service manual and 38.01 is not listed in the error codes. 

 

I guess you can't seem to read too well either since you didn't answer any of the questions that may shed more light on the problem.  

 

Good luck.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation