• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎01-31-2025 11:10 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I own an HP Designjet Z6 Large Format Printer. 

I am having the error code 0021-0002-0059 (Check that firmware is up to date) on my hp designjet Z6 printer.

 

I cannot figure out how to update the firmware because this error message happens as soon as I turn on the printer.

 

It will not let me open the HP Design jet Utility for the printer because of this.

 

My question is, is there a way to bypass this message so the printer starts up all the way so I can update the firmware?

 

Any thoughts are greatly appriciated!

Category:
1 REPLY 1

‎01-31-2025 11:52 AM

HP Recommended

Copy the firmware update file to a USB key formatted in FAT32. Power off the plotter and insert the USB key into the port by the control panel. Power on the printer and it should detect the presence of an update and apply it.

 

This error indicates that the service station motor shutdown. Either the station has failed or something is blocking movement.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.