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Hp designjet T795 error code 21.13

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Hp designjet t795

Hey guys, need help please. 

I own a designjet t795, since few days now,on starting up the error on screen 21:13 continually comes up. It tells me to restart the printer which I have done on several times - the result is still the same error message each to get handle to that issue please?

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The most common issue we see causing this error is a failure to capture the metal bail when closing the printhead cover on the carriage which causes the carriage to stall


carriage cover.png

the metal bail must be captured by the blue handle, this picture shows it in the wrong position.

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