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‎08-19-2020 05:30 PM

HP Recommended
Product: Hp designjet t795

Hey guys, need help please. 

I own a designjet t795, since few days now,on starting up the error on screen 21:13 continually comes up. It tells me to restart the printer which I have done on several times - the result is still the same error message each time.how to get handle to that issue please?

1 REPLY 1

‎08-20-2020 11:16 PM

HP Recommended

The most common issue we see causing this error is a failure to capture the metal bail when closing the printhead cover on the carriage which causes the carriage to stall

 

carriage cover.png

the metal bail must be captured by the blue handle, this picture shows it in the wrong position.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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