• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Microsoft Windows 10 (64-bit)

I have a Z5400 Designjet, which holds 2 separate rolls. My 36" roll prints without any issues, but when I use the 42" roll, I get streaking/lines/dragged ink on the left leading corner of the paper. Worse when roll is more than 1/2 way used (perhaps due to curling edge?) but again, this does not happen with the 36" paper. I have tried cleaning the printheads. I have printed the printhead diagnostic page and they seem fine (all replaced less than 6 months ago). I tried switching the location of the rolls, but that does not change the problem. Probably something needs cleaning... but what? Was told by a friend there are air holes that help suction the paper down and keep leading edge flat, and that they sometimes need cleaning, but I can't find anything about this in the manual, nor can I locate them visually inside the printer. Any advice or suggestions are greatly appreciated!

1 REPLY 1
HP Recommended

Hi,

here are some links with User and Service manuals and to troubleshooting pages:

 

http://h10032.www1.hp.com/ctg/Manual/c03908223

 

https://shared.swissparts.ch/Manuals/HP/Plotter/HP%20Designjet%20T790,%20T1300,%20Z5400,%20T2300.pdf

 

Mostly it's about insufficient vacuum, paper wrincles and printheads are brushing over. For a start try using heavier paper type from front panel when loading paper like - Coated Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper etc...

 

Cheers 🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.