Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
1 0 0 0
Message 1 of 2
Flag Post

Ink drags on leading left edge of 42" roll only

HP Recommended
Microsoft Windows 10 (64-bit)

I have a Z5400 Designjet, which holds 2 separate rolls. My 36" roll prints without any issues, but when I use the 42" roll, I get streaking/lines/dragged ink on the left leading corner of the paper. Worse when roll is more than 1/2 way used (perhaps due to curling edge?) but again, this does not happen with the 36" paper. I have tried cleaning the printheads. I have printed the printhead diagnostic page and they seem fine (all replaced less than 6 months ago). I tried switching the location of the rolls, but that does not change the problem. Probably something needs cleaning... but what? Was told by a friend there are air holes that help suction the paper down and keep leading edge flat, and that they sometimes need cleaning, but I can't find anything about this in the manual, nor can I locate them visually inside the printer. Any advice or suggestions are greatly appreciated!

Level 5
249 247 13 34
Message 2 of 2
Flag Post
HP Recommended


here are some links with User and Service manuals and to troubleshooting pages:,%20T1300,%20Z5400,%20T2300.pdf


Mostly it's about insufficient vacuum, paper wrincles and printheads are brushing over. For a start try using heavier paper type from front panel when loading paper like - Coated Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper etc...


Cheers 🙂

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation