Installation when using USB connection

[Matevz]

Hi,

I just bought a new DesignJet T520 printer. As it will be used on one PC only (with Windows 10), I wanted to connect it using USB connection. But somehow I am unable to make it work.

When I turned on the printer, Windows itself detected and added new device but there was a status message that drivers are missing. So, I removed this device.

I went to HP download page. I downloaded "HP DesignJet T Series HPGL2 Installer". When I run this installer it searches for any printer and writes that there is no printer found. There are two options to proceed with installation:

- Input IP address or hostname

- Print to File

I don't have IP address because I want to use USB connection and I don't understand the "Print to file" option (actually I tried installing using this option but of course I couldn't print).

Please help 🙂 What is correct procedure to install this printer when connected with USB cable?

[Tabassum_S · Accepted solution]

Thank you for using the HP forum.

Error : Installation when using USB connection

Problem Description: Installation

Corrective Action:

1. Extract the Driver HP DesignJet T Series HPGL2 Installer in c drive.

2. Go to Devices and printers > add printer > select Option : printer i want to install isnt listed.

3. Select the port: use existing port : usb001 or usb002 (usb00x).> select have disk.

4. Browse to c drive and select .inf file from HPGL2 which got extracted to c drive.

5. Then follow the installation steps and complete installation.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"