cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Matevz
New member
1 0 0 0
Message 1 of 2
1,312
Flag Post

Solved!

Installation when using USB connection

HP Recommended
DesignJet T520
Microsoft Windows 10 (64-bit)

Hi,

 

I just bought a new DesignJet T520 printer. As it will be used on one PC only (with Windows 10), I wanted to connect it using USB connection. But somehow I am unable to make it work.

 

When I turned on the printer, Windows itself detected and added new device but there was a status message that drivers are missing. So, I removed this device.

 

I went to HP download page. I downloaded "HP DesignJet T Series HPGL2 Installer". When I run this installer it searches for any printer and writes that there is no printer found. There are two options to proceed with installation:

- Input IP address or hostname

- Print to File

 

I don't have IP address because I want to use USB connection and I don't understand the "Print to file" option (actually I tried installing using this option but of course I couldn't print).

 

Please help 🙂 What is correct procedure to install this printer when connected with USB cable?

1 ACCEPTED SOLUTION

Accepted Solutions
Tabassum_S
Level 3
Level 3
36 19 4 8
Message 2 of 2
Flag Post
HP Recommended

Thank you for using the HP forum.



Error : Installation when using USB connection

 

Problem Description: Installation

 

 

Corrective Action:

 

1. Extract the Driver HP DesignJet T Series HPGL2 Installer in c drive.


2. Go to Devices and printers > add printer > select Option : printer i want to install isnt listed.


3. Select the port: use existing port : usb001 or usb002 (usb00x).> select have disk.


4. Browse to c drive and select .inf file from HPGL2 which got extracted to c drive.


5. Then follow the installation steps and complete installation.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Tabassum_S
Level 3
Level 3
36 19 4 8
Message 2 of 2
Flag Post
HP Recommended

Thank you for using the HP forum.



Error : Installation when using USB connection

 

Problem Description: Installation

 

 

Corrective Action:

 

1. Extract the Driver HP DesignJet T Series HPGL2 Installer in c drive.


2. Go to Devices and printers > add printer > select Option : printer i want to install isnt listed.


3. Select the port: use existing port : usb001 or usb002 (usb00x).> select have disk.


4. Browse to c drive and select .inf file from HPGL2 which got extracted to c drive.


5. Then follow the installation steps and complete installation.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation