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PSA55
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Installed new color cartridge but printer 2600 DJ won't recognize it. I have followed instructions 3

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Hi. I installed a new colored ink cartridge in my HP DeskJet 2652 all in one,  and it will not recognize it. I followed instructions on trouble shooter, turn off, unplug, wait 1 minute, plug in and turn on, 3 times and it won't work.  I have returned 2 cartridges and now the 3rd is not recognized. They are HP cartridges. I can't return anymore because they are beginning to look at me funny when I walk in.  Please help me. Thank you!

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Jay_G24
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As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

View solution in original post

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Jay_G24
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Hi @PSA55,

 

I understand the color cartridge is not been accepted by the printer.

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Clean the electrical contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

  1. Turn the printer on.

  2. Open the door to access the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Remove the cartridge indicated in the error message from its slot, holding it by its side.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  5. Remove any protective tape that still might be on the contacts.

       CAUTION: 

    Do not touch or try to remove the copper electrical strip.

    Remove the plastic tape and do not touch the contacts or ink nozzles

  6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.

    Cleaning the copper-colored contacts on the cartridge

  7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  8. Wait 10 minutes for the contacts to dry.

  9. Reinsert the cartridge.

    • Insert the black cartridge into the right slot.

    • Insert the tri-color cartridge into the left slot.

  10. Repeat these steps for the other cartridge, if necessary.

  11. Close the cartridge access door.

  12. If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.

  13. Check for the error message.

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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PSA55
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Thanks but I have tried all that 3 times. I looked at trouble shooting the problem  before I asked for help.  

I appreciate your input but my printer won't print. Thanks for responding.

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Jay_G24
HP Support Agent
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14,260 14,226 1,162 1,282
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As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
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