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07-03-2019 07:32 PM
I have same problem. I fix it.
1) Check white cable back on printer under Ethernet cable. Make sure it is nicely connected to PCB.
2) Check other end.
3) 99 % problem in white cable connection
If you get above error printer would not load media.It keep rolling out.
Also when you start printer it says hot surface 50.1.11 error shutdown.
I check OMAS & circuit board from entering the Service Utilities Menu. All pass.
In my case white cable connection which is on board was broken. I replace OMAS Controller Q6651-80059 & everything good now.
I recommend do not install black cover which is on top of Ethernet cover. It damage OMAS Controller Q6651-80059 & white cable.
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