• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended

Hi,

 we have a problem in our L26500 latex printer.

 Error code 50.1:11

 

we change new OMAS,  Sausalito PCA and the cable between these board.

still the problem is existing ! what will be the cause of this problem.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, 

 I solved this issue by changing OMAS sensor.

 

before that i checked OMAS board and Sausalito Board  and the inter connection cables, 

but it didn't work.

 

Thank you.

Jaisal Sadique Saudi Icon

View solution in original post

4 REPLIES 4
HP Recommended

If this error will come becuse of OMAS  sensor defect ?

Jaisal Sadique Saudi Icon
HP Recommended

Hi, 

 I solved this issue by changing OMAS sensor.

 

before that i checked OMAS board and Sausalito Board  and the inter connection cables, 

but it didn't work.

 

Thank you.

Jaisal Sadique Saudi Icon
HP Recommended

Yes Its work Thank you very Much...!!

 

HP Recommended

I have same problem. I fix it.

1) Check white cable back on printer under Ethernet cable. Make sure it is nicely connected to PCB.

2) Check other end.

3) 99 % problem in white cable connection 

 

If you get above error printer would not load media.It keep rolling out. 

Also when you start printer it says hot surface 50.1.11 error shutdown.

 

I check OMAS & circuit board  from entering the Service Utilities Menu. All pass.

In my case white cable connection which is on board was broken. I replace OMAS Controller Q6651-80059 & everything  good now.

 

I recommend do not install black cover which is on top of Ethernet cover. It damage OMAS Controller Q6651-80059 & white cable.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.