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‎06-05-2020 08:28 PM

HP Recommended
Product: Latex 1500
Operating System: Microsoft Windows 7 (64-bit)

After performing many print jobs, the queue still stores the printed jobs.
But after a day of restarting the computer, all the old printed jobs disappeared.
My computer does not have freezing settings.

Maybe, this error appears after I install the software "VLC media player". I deleted "VLC Media Player". But the error still does not fix.

Please help. I want to keep the printed jobs
Thank you for reading. Hope to have a solution soon.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2020 12:57 AM

HP Recommended

I finally solved the problem.
I reinstalled IPS and reconnected to the RIP software and the problem was resolved.
The reinstallation IPS takes about 30 minutes.
Thanks for reading my writing.
I hope you guys don't have the same problem as me.

View solution in original post

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2 REPLIES 2

‎06-07-2020 03:33 PM

HP Recommended

Try asking in:

https://hplatexknowledgecenter.com/

Maybe there you'll get answers...good luck 😉

Was this reply helpful? Yes No

‎06-11-2020 12:57 AM

HP Recommended

I finally solved the problem.
I reinstalled IPS and reconnected to the RIP software and the problem was resolved.
The reinstallation IPS takes about 30 minutes.
Thanks for reading my writing.
I hope you guys don't have the same problem as me.

Was this reply helpful? Yes No
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