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Latex 64 cutting out graphics

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Latex 64

I can not cut the graphics on my Latex 64 cutter.  We ran the graphics onto our printer , HP Latex 560 and Laminated on a Gfp 363th machine now we are trying to cut the graphics out using a Latex 64 cutter.  The graphic will start rrading the barcode, then it moves  and the screen reads  Digitize Point  and it stops.   How do I get past this point, correct or clear this error in order to cut my graphics?

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As far as I red articles it's wrong reading of barcode 

- reading sensor is not clean;

- barcode is deformed or overlaminate is deforming reading itself;

Foud this article for different cutter, similar problem:

I advise you to ask tech support if possible...

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Please post your question on it is the HP Latex community where you can ask, share and learn about HP Latex Printer. We will be able to help you from there. Regards

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