• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎04-19-2019 10:28 AM

HP Recommended
Product: Example:Designjet T770 Pavilion 65XX
Operating System: Microsoft Windows 8.1 (64-bit)

Plotter displaying  "lost ip connectivity". Using the printer's menus, searched Setup and Connectivity menus . Connectivity showed option to "View Information", but went through all the menus and was unable to locate where to modify IP method and configuration.  Searched Manual and internet, reset to factory defaults. Cannot locate this on pritner's menus, Do I need to connect a pc to usb port to configure? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2019 01:49 AM

HP Recommended

If the network has failed or is disabled you will not see if. Look for activity lights on card. You may need to start in configuration or service mode to access the network card.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-20-2019 01:49 AM

HP Recommended

If the network has failed or is disabled you will not see if. Look for activity lights on card. You may need to start in configuration or service mode to access the network card.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-22-2019 08:20 AM

HP Recommended

Checked lights, No activity. Was bad network cable. Replaced and configuration portion of menus appeared.

 

Thanks - was not aware of lights.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.