cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
pcastellano28
New member
2 1 0 0
Message 1 of 3
352
Flag Post

Solved!

Lost IP Connectivity - "No IP Interface Active."

HP Recommended
Example:Designjet T770 Pavilion 65XX
Microsoft Windows 8.1 (64-bit)

Plotter displaying  "lost ip connectivity". Using the printer's menus, searched Setup and Connectivity menus . Connectivity showed option to "View Information", but went through all the menus and was unable to locate where to modify IP method and configuration.  Searched Manual and internet, reset to factory defaults. Cannot locate this on pritner's menus, Do I need to connect a pc to usb port to configure? 

1 ACCEPTED SOLUTION

Accepted Solutions
Repairatrooper
Level 13
Level 13
8,554 8,453 888 2,593
Message 2 of 3
Flag Post
HP Recommended

If the network has failed or is disabled you will not see if. Look for activity lights on card. You may need to start in configuration or service mode to access the network card.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
Repairatrooper
Level 13
Level 13
8,554 8,453 888 2,593
Message 2 of 3
Flag Post
HP Recommended

If the network has failed or is disabled you will not see if. Look for activity lights on card. You may need to start in configuration or service mode to access the network card.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


View solution in original post

Was this reply helpful? Yes No
pcastellano28
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Checked lights, No activity. Was bad network cable. Replaced and configuration portion of menus appeared.

 

Thanks - was not aware of lights.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation