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‎06-28-2021 06:10 PM - edited ‎06-28-2021 06:33 PM

HP Recommended
Product: Designjet 3000cp
Operating System: Microsoft Windows XP

I have a designjet 3000cp printer since 2003, It has been able to print high-quality classical oil paintings on canvas,
But unfortunately the service station of this printer broke two years ago, then I replaced a Service station by my self, the part number C4723-60276, but after I installed it, no matter whether I close the window or open the window, it always shows: "Lower window to continue" on display panel.

I asked in "Printer Knowledge" and some experts answered that it was a sensor problem. I haven't been able to solve this problem so far. I wonder if there is a technician who came to repair it for me.

Category:
3 REPLIES 3

‎06-29-2021 05:48 AM

HP Recommended

Hi @studio-plus good morning.

 

HP no longer supports your machine so I suggest you checking the ASP locator tool they have available for Authorized Service Providers: https://support.hp.com/us-en/service-center

I am an HP employee
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‎07-01-2021 02:08 PM

HP Recommended

I'm sorry, the option of my question is wrong, I put my question under "Printer Setup, Software & Drivers" the day before yesterday, It should belong to: "DesignJet, Large Format Printers & Digital Press" option.
I contacted the local HP agent, and they answered that this printer is almost 20 years old and it is not worth repairing. So i think that can only be done by myself. I hope someone can teach me how to solve the sensor problem. I hope that a master can teach me how to solve the sensor problem.
How do I find the sensor of this printer?
Can I easily solve this problem?

 

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‎07-01-2021 02:42 PM

HP Recommended

Hello @studio-plus 

 

I wish I could help you but there is no information available about that machine to provide you.

I am an HP employee
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