Create an account on the HP Community to personalize your profile and ask a question
04-04-2020 12:12 PM
I have an HP Windows 10 computer (don't know how many "bits" -- it's just past 1-year old) and a brand new (as of yesterday afternoon) HP DeskJet 2655 printer. BUT IT WILL NOT connect to my wi-fi because it's a 5G network. Seriously!!? MOST frustrating because I need to work from home -- so I am hoping PRAYING someone amongst you knows how to make my printer work???? (It did NOT come with any cords other than electric so I have NOT way to 'plug' it into my computer........ ;-( )SURE do hope you can PLEASE help!!!
04-04-2020 02:49 PM
The printer is not going to connect to a 5GHz only router.
The printer supports network wireless connection to 2.4GHz.
If your router supports both 2.4GHz and 5GHz, you can connect the printer to your network on the 2.4GHz bandwidth.
Log into the router,
Make sure the router is broadcasting on both bandwidths, including the 2.4GHz bandwidth.
Each bandwidth should have its own SSID (network name)
Both bandwidths can use the same password / pass phrase
Set up the network SSID for both bandwidths on the router
Connect the printer to SSID MyFancyNetwork
Where to start?
If you have not already done so, Read the manual
The connection options are explained in the User Guide
Read Chapter 7 - Connect your printer - starting on Page 61
If your router does NOT support both bandwidths and / or for any other reason you cannot connect your printer to the router, you can connect the printer wirelessly directly from the printer to the computer using Wi-Fi Direct. See the instructions to use this feature on Page 65 of the User Guide. There are limitations to this type of wireless but it does work when other options are not available.
More help is available in the printer Category How to
Documents include this one:
Your printer software is available
There are two options available for Windows 10:
1. HP Smart for Windows
Smart for Windows
HP Smart is an application available from the Windows Store.
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
NOTE: Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
2. Full Feature Software located in the Software and Drivers sub-category Software-Utility
There are how-to videos to help you check / install the printer software.
Scroll to the bottom of the page to see the list of videos
and / or
Install - HP Collection of “how-to” videos
- Use Categories and the search window to narrow the search.
Category Printers and All-in-Ones > Install, Setup, Drivers
- Select your Video
Things that are your Printer
Mobile Printing – Options, How-to, Help, and Information
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Read this document first - List of printers and supported applications
“Print Anywhere App” Supported on Select Printers
HP Smart - iOS and Android - Download, How-to. Videos, and FAQ
HP Smart – “Quick View” Reference Sheet
HP Mobile Printing – “Show and Tell” – Step by Step How-to
Learn how to connect and use your printer with your device
Reference and Resources – Places to find help, solve problems, and learn how to use your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Didn't find what you were looking for? Ask the community