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‎02-01-2021 02:45 AM

HP Recommended

Hello Harry.

Now I have new event:

When I want to print I get a message:

"Print Preview version is outdated, please install latest version from HP Support page."

But I have latest version 2.204.5.91.

I uninstalled Print Preview and downloaded and installed it again after computer rebooting.

I get same result.

It's happens on all computers in our office.

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‎02-01-2021 07:13 AM

HP Recommended

Hello @Hendler 

 

I know there are some issues with the new preview version that doesn't work fine as the previous version, I will recommend you calling HP and reporting your issue and I hope they can help you in resolving it.

 

Regards.

I am an HP employee
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‎02-01-2021 08:15 AM

HP Recommended

@Hendler 

 

One more detail, are you using the driver from hp.com right? Can you let me know please because the driver and preview versions have to match in the middle numbers as follows:

 

HarryCR_0-1612192478002.png

 

 

Thank you.

I am an HP employee
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‎02-02-2021 02:09 AM

HP Recommended

Yes, I use this driver (yellow highlighted).

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