cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
BIGBOSS4081
New member
4 3 0 0
Message 1 of 5
223
Flag Post

NETWORK CARD FOR DESIGNJET 800PS

HP Recommended
HP DESIGNJET 800PS
Microsoft Windows 10 (64-bit)

I'VE BEEN ABLE TO PING THE IP ADDRESS OF THE PRINTER BUT WHEN I GO TO PRINT IT SAYS IT'S NOT BEING SEEN AND NOT AVAILABLE

4 REPLIES 4
Valsimot
Level 12
Level 12
6,318 6,301 751 1,057
Message 2 of 5
Flag Post
HP Recommended

What is network card installed in your printer, the old ones Jetdirect 600, 610 and 615 can fail more often than the newer ones Jetdirect 620 625 ...




My profile on LinkedIn

Was this reply helpful? Yes No
BIGBOSS4081
Author
New member
4 3 0 0
Message 3 of 5
Flag Post
HP Recommended

THE CARD IS A 620n

Was this reply helpful? Yes No
Valsimot
Level 12
Level 12
6,318 6,301 751 1,057
Message 4 of 5
Flag Post
HP Recommended

It could be that win 10 isn't recognising printer over ethernet. Did printer previously used to work on WIN 10 over ethernet or this is first setup?




My profile on LinkedIn

Was this reply helpful? Yes No
BIGBOSS4081
Author
New member
4 3 0 0
Message 5 of 5
Flag Post
HP Recommended

Yes up until last Friday.

Like i said i can ping it all packets are received no failures ,when i go to even try to add it to my printers it fails to see it.I also tried to do a printer test ,that failed

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation