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HP DesignJet T830 24-in Multifunction Printer

Printer does not detect paper

1 REPLY 1
HP Recommended

The line sensor is mounted on the right side of the printhead carriage. I suggest you also check for possible printhead leakage by opening the front right access door and checking for ink spillage which can get transferred to the sensor and also the sensor cleaning brush mounted to the service station. If the brush is contaminated you should replace it, part number 5HB06-67028. If the printhead is leaking it will need to be replaced.

 

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