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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
enginelight
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New Printheads - Service Station Error Designjet Z5600

HP Recommended
Designjet Z5600
Microsoft Windows 10 (64-bit)

Hoping someone might know the answer to this. I just installed new printheads in my Z5600. It was going through the setup, and completed the first step when error code 21:13 popped up. Sounds like I need a new service station. My question is: Do I take out the new printheads, or leave them in? Is it a bad idea to mess with the printheads while the machine is off? Any help would be great.

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Repairatrooper
Level 13
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Make sure you did not forget to capture the metal loop when closing the printhead cover.

 

Repairatrooper_0-1613601008784.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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chris1designjet
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Sir

 the service station (some times and special when the service station works a bit and stops    ) just spray  some alcohol in the service station specialty  on the left and right where the opening is located   . without removing any thing  just turn the printer off and try to release the carriage and move it to the left side . or just move it taking care not to force . spay the alcohol or a lubricant in the service station on the side of the opening WhatsApp Image 2021-02-18 at 10.51.23.jpeg

 if the carriage is not  in position on  the service station and ready its best to remove the print-head and protect the nozzles 

with the orange cover that comes with it if  you will not solve the problem in 2 days time  

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enginelight
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Hello, thank you for the suggestion. Still had an error, but it was worth trying for sure. Installed a new service station today. Thanks again!

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enginelight
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Checked this, you never know. Always good to check simple things first! I appreciate your help. Installed a new service station today. I  always like to have multiple views/suggestions.

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