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02-16-2021 10:41 PM
Hoping someone might know the answer to this. I just installed new printheads in my Z5600. It was going through the setup, and completed the first step when error code 21:13 popped up. Sounds like I need a new service station. My question is: Do I take out the new printheads, or leave them in? Is it a bad idea to mess with the printheads while the machine is off? Any help would be great.
02-17-2021 03:30 PM
Make sure you did not forget to capture the metal loop when closing the printhead cover.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
02-18-2021 02:02 AM
the service station (some times and special when the service station works a bit and stops ) just spray some alcohol in the service station specialty on the left and right where the opening is located . without removing any thing just turn the printer off and try to release the carriage and move it to the left side . or just move it taking care not to force . spay the alcohol or a lubricant in the service station on the side of the opening
if the carriage is not in position on the service station and ready its best to remove the print-head and protect the nozzles
with the orange cover that comes with it if you will not solve the problem in 2 days time