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‎01-22-2022 04:50 AM - last edited on ‎01-24-2022 11:53 AM by HP Administrator

HP Recommended
Product: HP PageWide 377dw Multifunction Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Tried searching internet for solution... no luck.

The printer receives power. Power lamp is green when plugged in and without any user action. When pressed it is orange. Display screen flashes momentarily but nothing is displayed. There is a feint glow from the screen when the printer is receiving power.

Unable to connect to computer as it isn't recognised.

What are the suggestions - it's only 18 months old?

Category:
3 REPLIES 3

‎01-22-2022 07:14 AM

HP Recommended

You might try posting your problem here:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/bd-p/Scan

 

You'll probably get better responses for your model of printer.  Most of the questions here deal printers from the Designjet family.

 

Good luck!

I don't work for HP....I just repair their printers.
1 person found this reply helpful
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‎01-22-2022 07:25 AM

HP Recommended

Also, here is a video on doing a hard reset on a 477.  Should be the same for the 377.  Might try that if you have't already.

 

https://www.youtube.com/watch?v=NGWWk9QZzRo

 

This one is not in English but you should be able to get the gist.  It's a bit more complete than the first vid.  Note that you have to hold down the power button while plugging in the power cord.

https://www.youtube.com/watch?v=fCWb9RFa2jo

I don't work for HP....I just repair their printers.
How to reset HP pagewide Pro 477dw
How to reset HP pagewide Pro 477dw
youtube.com/watch?v=NGWWk9QZzRo
Hard reset HP pagewide Pro 477dw Here is how to reset your HP printer.
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‎01-22-2022 08:50 AM

HP Recommended

Thank you for your help.

I have posted this in the thread you suggested. The printer has no illuminated display screen so I am unable to reset it easily!

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